Support Mission
Request Support (Radio In)
Need backup? Start with the Help Library (search), check System Status, then escalate to community/Zoom or a ticket.
🛡️ Support Routes
Pick a route
1) Search Help / Help Library
Search GoHighLevel help articles (fastest fix in most cases).
2) Online Community
Ask how-to questions, share screenshots, and get answers fast.
3) Weekly Zoom Q&A – Thursdays
Pacific: 1:00 PM (PDT)
Mountain: 2:00 PM (MDT)
Central: 3:00 PM (CDT)
Eastern: 4:00 PM (EDT)
4) System Status
If something looks down, check status first before opening a ticket.
5) Create a Support Ticket
Best for bugs, access issues, and things not working.
6) Feedback (Ideas + Upvotes)
Submit ideas, vote on requests, and help steer the roadmap.
7) Changelog
See what’s new, improvements, and fixes we’ve shipped.
🎯 Mission Checklist
- Search Help Library first (most fixes are documented).
- Confirm you’re in the correct Location (sub-account).
- Check System Status if something appears “down.”
- If needed, escalate via Community, Zoom, or a Ticket.
Pro Tip: Paste the diagnostics, include a screenshot, and/or a screen recording (Loom) so support can diagnose much quicker.
How-to questions → post in the Community.
Technical issues (bugs, access issues, things not working) → a Support Ticket is the best fit.
How-to questions → post in the Community.
Technical issues (bugs, access issues, things not working) → a Support Ticket is the best fit.
